Returns/Change of Mind

We have a 14-day return/exchange policy, which means you have 14 days after receiving your item to request a return. Unfortunately, we do not offer refunds, credit notes or exchanges on goods purchased in-store or delivered more than 14 days from receipt of the item. Please take care in your selection as any exchanges/refunds are at the discretion of Morris et al unless the product is deemed faulty.

Please note in accordance with ACCC guidelines, Morris et al is not required by law to provide a refund or replacement if you change your mind or select the incorrect size. Outside of items with a major problem or fault Morris et al does not have to offer a refund, return or exchange on any item.

Our website offers detailed sizing information wherever possible, and if it is not adequate, our staff are more than happy to assist you with additional measurements. Please call 0458 011 964 for additional product information.

However, if an item is deemed unfit for purpose, or completely unsuitable, Morris et al will offer a credit note/exchange to the full value of the product purchased, less the shipping costs.

To be eligible for a return/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@morrisetal.com.au. If your return is accepted, you must return the item at your own cost. 

Morris et al will not refund original shipping fees and we do not cover return shipping fees. Items sent back to us without first requesting a return will not be accepted. 

We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.

You can always contact us for any return question at info@morrisetal.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products, perfume, hoisery). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.